Frequently Asked Questions

Below is a listing of several questions that we’re often asked. If you have a particular question that is not answered below we’d be only too happy for you to get in touch.  Please feel free to contact our team on 01248 722 116 or email us via the contact page. We look forward to hearing from you.

How often does my chimney need sweeping?

This will be dependent on what type of fuel you use, and this table is a guide.

Smokeless fuelOnce per year
CoalTwice per year
Wood burningQuarterly when in use
Oil firedOnce per year
GasOnce per year (if designed to be swept)

What I need to do before the chimney is swept?

Make sure that there has been no fire lit for at least 12 hours.  If possible remove all ash from the fireplace.  Remove all ornaments from and around the fire place.

Ensure the sweep can walk unobstructed from the entrance to your property to the fire. If you wish, cover any items of furniture, although the sweep should provide sufficient covers and equipment to protect your items.

What do I do if I have a chimney fire?

In the event of a chimney fire…

  • Dial 999 and ask for the Fire Service.  If possible, have someone wait outside to meet them
  • If you have a conventional open fire, put the fire out by gently splashing water onto it
  • If you have a solid fuel appliance, close down the ventilation as much as possible.
  • Move furniture and rugs away from the fireplace and remove any nearby ornaments
  • Place a spark guard in front of the fire
  • Feel the chimney breast in other rooms for signs of heat
  • If a wall is becoming hot, move furniture away. Ensure that access to your attic or roof space is available for the Fire Service as they will want to thoroughly check this area for signs of possible fire spread.
  • If you see smoke or flames from any part of your home wait for the fire service outside.  Make sure everyone is out of the house.
Is my fire burning properly?

If the fire is not burning correctly with smoke constantly trickling back into the room, this could be as a result of poor maintenance or even a flaw in the design.

If the chimney has not been swept recently, then do try this first as it will be a cheaper option than many of the alternative solutions. When satisfied that the flue is clear and in good condition with no obstructions, then the design of the fire place or chimney could be a problem.

What is the best type of wood to burn?

The best type of wood is usually well seasoned as it will be burn cleaner.  Wood that has not dried out can cause a build up of tar in the chimney.

What do I do if there’s a bird’s nest in my chimney?

We are able to remove the nest and would recommend that a bird guard is fitted to your chimney pot.

Do you provide risk assessment and method statements?

We are able to provide risk assessments and method statements for commercial work. We are happy to discuss any queries you may have about work to be undertaken.

No flue too large, no chimney too small. For a good deal on sweeping why not give us a call? 01248 722 116