Winplace Casino Privacy Policy

At Winplace Casino, we respect your privacy. This policy explains what information we collect when you use our website and account services, how we use it, and the steps we take to protect it. It also explains the choices and privacy rights available to you.

Information we collect

Personal data

When you create or use an account, we may collect your name, date of birth, contact details and account credentials. We may also ask for documents or other information needed to confirm your identity, protect your account or meet our legal obligations. If you contact us, we keep a record of your enquiry and our response.

Technical data

We collect information about how you access our services, such as your IP address, device type, browser, operating system and website activity. This helps us keep the site working, identify errors and detect unusual account activity.

Transactional data

We keep records of deposits, withdrawals, payment methods and account transactions. We may also record activity linked to your account so that we can provide the service, respond to queries and maintain accurate records.

How we use your information

We use your information to operate your account, process transactions, provide support and communicate with you about the service. We also use it to verify identity, prevent fraud, protect accounts and meet applicable legal requirements. Where we use information to understand how the website performs, we aim to use only what is needed for that purpose.

How we protect your data

We use access controls and security measures designed to protect personal information from unauthorised access, loss or misuse. Access to account information is limited to people and service providers who need it for their work. We keep information for as long as it is needed for the purposes described in this policy or to meet legal and record-keeping obligations, then delete or anonymise it where appropriate.

Cookies and tracking technologies

Our website uses cookies and similar technologies to support essential functions, remember settings and understand how visitors use the site. Some cookies may be placed by providers that help us run or measure the website. You can manage cookies through your browser settings and, where available, our cookie controls. Blocking essential cookies may affect how parts of the site work.

Your privacy rights

You may ask to access the personal information we hold about you, correct information that is inaccurate or request deletion of your data. You may also have other rights over how your information is used. Some requests may be limited where we need to keep records for legal, security or account-related reasons. To make a request, contact our support team. We may need to verify your identity before acting on it.

Sharing information with third parties

We may share information with payment providers, identity verification services, technical suppliers and other providers that help us operate and protect the service. We may also disclose information where required by law or necessary to investigate suspected misuse. We expect providers handling personal information on our behalf to protect it and use it only for agreed purposes.

Changes to this policy

We may update this policy when our services, practices or legal requirements change. The latest version will be available on this page. Please review it from time to time so you know how we handle your information.