Responsible Gambling Policy

We take responsible gambling seriously. Our aim is to keep play safe and enjoyable by giving you clear controls, helpful guidance and access to professional support. We expect our players to gamble within their means and we provide tools to help maintain control and spot risky behaviour early.

Player protection principles

We put player safety first by applying fair account checks, affordable-play measures and transparent limits. We encourage informed choices, protect vulnerable customers and act quickly on signs of harm. Our team will intervene where play appears unsafe and will support steps to reduce risk.

Activity-control tools

You can use a range of built-in controls to manage your activity. These include deposit limits, loss limits, session time-outs, reality checks and full self-exclusion. Controls are available in Account Settings and can be changed at any time, subject to short cooling-off delays for self-exclusion.

How to set controls

Log in, open Account Settings, choose Responsible Gaming and select the limits you want. Limits apply immediately for deposits and losses. If you need help setting limits, our support team is available via live chat.

Deposit limits

Deposit limits allow you to cap spending for a day, week or month. You can choose preset amounts or set a custom cap. Limits are enforced across the account and requests to raise a cap may be subject to verification and a cooling-off period.

Loss limits

Loss limits help contain how much you can lose over a set period. You can set daily, weekly or monthly loss thresholds that block further play when reached. These are useful if you want to control risk without closing your account.

Time limits and session control

Use session time-outs and reality checks to control play time. Set reminders at regular intervals or force a short break from play. Session tools are designed to help you step away and review activity before continuing.

Self-exclusion

Self-exclusion lets you suspend access for 1, 3, 6 or 12 months, or permanently. A short cooling-off period may apply before exclusion starts. During self-exclusion your account is blocked and you are prevented from creating new accounts while the period is active.

Signs of problematic behaviour

Look out for patterns such as chasing losses, spending beyond means, neglecting daily responsibilities, or secrecy about play. If you notice these changes in yourself or someone you care about, consider tightening limits or taking a break.

Tips for maintaining control

Set clear budgets, use deposit and loss limits, schedule regular breaks, avoid gambling when upset or tired and do not use credit for play. Share concerns with friends or family and take advantage of our account tools at the first sign of risk.

Professional help and support organisations

If you need extra help, contact recognised support services. National Gambling Helpline and GamCare provide free, confidential support and live chat. GamStop offers a multi-operator self-exclusion service. Gambling Therapy and local counselling services can also provide specialist help. For immediate assistance speak to our support team who can guide you through next steps.