General Terms and Conditions

This page sets out the rules that govern your use of our platform and explains the legal relationship between you and us. We describe how accounts should be managed, what we expect from users, and the key operational rules that apply to promotions, payments and disputes. By using our services you accept these terms, so please read them carefully and contact support if anything is unclear.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Do not share your password or allow others to access your account. We may require identity verification at any time and you must provide accurate personal information when requested. We reserve the right to suspend or close accounts where we suspect fraud, abuse or breach of these terms.

Eligibility requirements

Only eligible individuals may register and use the platform. You must meet the minimum age requirement and any other eligibility criteria that apply in your location. We may refuse registration or restrict access where local law prohibits participation, or where identity, payment or verification checks are not satisfactorily completed. Multiple accounts are not permitted.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited activity includes account sharing, use of unauthorised software or bots, abusive behaviour, collusion or attempts to manipulate game or betting outcomes. Use of VPNs or other tools to conceal jurisdictional origin is not allowed and may lead to account restriction and forfeiture of funds.

General bonus and promotion rules

Promotions and bonuses are subject to their specific terms as well as these general rules. Bonuses may include wagering requirements, max-bet limits and game contribution rates. We may amend, suspend or withdraw promotions at our discretion and may withhold bonus funds or winnings where we suspect abuse, bonus manipulation or breach of promotion terms.

Deposits and withdrawals

Payments must be made using approved methods registered to the account holder. We may impose minimum and maximum limits and apply verification checks before permitting withdrawals. Withdrawals may be delayed pending completion of KYC and anti-money laundering checks. We do not guarantee immediate processing and may require additional documentation where necessary.

Dispute resolution

If you have a dispute, contact our support team in the first instance so we can investigate. We will aim to acknowledge and respond promptly, and escalate unresolved matters internally. If a resolution cannot be reached, you may be directed to an independent dispute resolution service where applicable. We will cooperate fully with lawful requests from relevant authorities.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where appropriate, notified to active account holders. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not accept changes, you should stop using the service and contact support to close your account.